Introduction and Overview
Our Commitment

Azur Holiday Home Services is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of your personal data when you use our services or visit our website.

Scope of Policy

This policy applies to all personal information we process through our website, booking platform, and direct interactions with clients and guests. It outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information Collection and Processing

Types of Information Collected

In the course of our business operations, we collect various types of personal information. This includes contact details such as your name, email address, phone number, and postal address. When making bookings, we collect reservation-related information including dates of stay, property preferences, and special requirements. Payment processing requires financial information such as credit card details or banking information. We also maintain records of our communications with you and collect technical data when you use our website.

Methods of Collection

We gather information through direct interactions when you contact us or make bookings, automated technologies when you use our website, and third parties such as property booking platforms or payment processors. Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data.

Legal Basis for Processing

We process your personal data based on various legal grounds established under GDPR. These include contract performance when providing our services, legal obligations for tax and accounting purposes, legitimate interests in improving our services, and consent where specifically required by law.

Use of Personal Information

Primary Purposes

Your personal information enables us to provide and improve our services. We use it to process and manage property bookings, communicate about reservations and services, handle payments, and maintain accurate business records. This information helps us personalize your experience and respond effectively to your inquiries and requests.

Additional Uses

We may also use your information to send you marketing communications about our services and promotions, if you agree. We analyze usage patterns and preferences to enhance our website functionality and service offerings. Your data helps us prevent fraudulent activities and ensure the security of our systems.

Information Sharing and Disclosure
Third-Party Service Providers

We may share your information with carefully selected third-party service providers who assist in operating our business. These include property owners and managers, payment processors, IT service providers, and professional advisors. All third parties are contractually bound to protect your personal data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders or legal proceedings. We cooperate with law enforcement inquiries and other legal requests while respecting your privacy rights.

Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal data. These include encryption of sensitive information, regular security assessments, access controls, and staff training on data protection. We regularly review and update our security practices to maintain data protection.

Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes satisfying legal requirements, resolving disputes, and enforcing our agreements. When data is no longer needed, it is securely deleted or anonymized.

International Data Transfers

Transfer Mechanisms

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place. These may include Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.

Protection Measures

For international transfers, we implement additional measures to ensure your data receives an adequate level of protection. We regularly assess the privacy practices of recipients and maintain necessary contractual protections.

Your Rights and Choices

GDPR Rights

Under GDPR, you have significant rights regarding your personal data. These include the right to access your information, correct inaccuracies, request erasure, restrict processing, data portability, and object to processing. You may withdraw consent at any time for activities based on consent.

Exercise of Rights

To exercise your rights, contact us using the information provided below. We will respond to your requests within the timeframes required by applicable law. While most services are free, we may charge a reasonable fee for excessive or unfounded requests.

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through appropriate channels. Continued use of our services after such updates constitutes acceptance of the revised policy.